Our Values

The Apave quality manual is the cornerstone of the quality management system, which Apave wanted to be simple and effective, in order to ensure the lasting and effective satisfaction of its customers. 



The quality manual provides a summary of the quality management system. This document is a means of communicating the quality approach, and is intended for :

• Staff
• Public and private clients, as well as other external and internal stakeholders
• External assessors, auditors and inspectors who have been appointed as part of the various quality recognitions
• The process for handling complaints and appeals is described in the Quality Manual

Download the manual (french version)